Privacy policy

Last updated: August 18, 2026

ten pm skin operates this online store and website, including the related content, features, products, customer accounts, checkout and support services (collectively, the "Services"). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how ten pm skin collects, uses, discloses and protects personal information when you visit or use the Services, make a purchase, create an account, subscribe to marketing, or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy controls.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, such as products purchased, order history, returns or cancellations, delivery information, discounts and transaction details.
Payment-related information. Payments are processed by Shopify and other payment providers. ten pm skin generally does not directly receive or store your complete payment-card number. We may receive limited payment information, such as payment status, method type and transaction confirmation.
Account information, such as your customer-account details, preferences and account authentication information.
Communications, including information you provide when contacting customer support or otherwise communicating with us.
Device and usage information, such as your IP address, browser and device type, unique identifiers, network information, pages viewed, interactions with the Services and approximate location derived from your IP address.
Marketing preferences, including whether you have agreed to receive promotional email and your cookie or data-sharing choices.

How We Collect Personal Information

We may collect personal information:

Directly from you, including when you place an order, create or use an account, subscribe to email, contact us, or otherwise provide information to us.
Automatically, when you use the Services, including through cookies, pixels and similar technologies.
From service providers, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, fraud-prevention providers and marketing platforms that process information for us or help provide the Services.
From partners and other third parties, where permitted by law.

How We Use Personal Information

We may use personal information to:

operate, provide and improve the Services;
process payments, fulfill and deliver orders, provide order updates and administer returns or cancellations;
create, maintain and support customer accounts;
respond to questions, provide customer support and maintain our relationship with you;
remember preferences and personalize your shopping experience;
send promotional email where you have consented or where otherwise permitted by law;
measure site performance, understand how visitors use the Services and improve our products and marketing;
authenticate users, prevent fraud and protect the security and integrity of the Services; and
comply with legal obligations, respond to lawful requests, resolve disputes and enforce our agreements and policies.

Cookies and Similar Technologies

We and our service providers use cookies, pixels and similar technologies to operate the Services and, depending on your choices, to personalize content, measure performance and support marketing. These technologies may include:

Required technologies needed for core functions such as security, account access, checkout and the shopping cart.
Personalization technologies that remember choices and help tailor your experience.
Analytics technologies that help us understand how visitors use the Services and identify areas to improve.
Marketing technologies that help measure campaigns and present more relevant advertising.

Where consent is required, optional technologies are used only after you make a choice. You can review or change your choices through the Cookie preferences link in our website footer. Blocking required cookies in your browser may prevent parts of the Services from working properly.

Shopify's cookie consent tools govern Shopify cookies and Shopify Pixels. Third-party services may also use technologies subject to their own privacy notices and your consent choices.

How We Disclose Personal Information

We may disclose personal information for the purposes described in this Privacy Policy:

to Shopify, which hosts and supports our store, checkout and customer-account services;
to service providers that help us with payment processing, order fulfillment, shipping, customer support, cloud hosting, security, fraud prevention, analytics and email marketing;
to business and marketing partners that help us measure or deliver advertising, subject to applicable law and your privacy choices;
when you direct us or consent to a disclosure, including when information must be provided to a carrier to deliver your order;
to professional advisers such as accountants, insurers, auditors and legal counsel where reasonably necessary; and
in connection with a business transaction, to comply with legal obligations or lawful process, to enforce our terms and policies, or to protect ten pm skin, our customers or others.

We do not sell personal information for money. Certain disclosures for targeted advertising may be considered a "sale," "sharing" or targeted advertising under some privacy laws. Where applicable, you can exercise an opt-out through the data-sharing opt-out page or privacy link made available on our website.

Relationship with Shopify

Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information submitted through the Services is transmitted to Shopify and may be shared with service providers located in countries other than where you live.

Shopify Network Intelligence is currently enabled for our store. This means Shopify may securely use information from your interactions with our store, together with information from other Shopify merchants, to provide enhanced services such as fraud protection, product improvement, personalization and advertising measurement. Shopify is responsible for certain processing associated with these enhanced services and respects applicable cookie-consent and data-sharing opt-out choices.

For more information, review the Shopify Consumer Privacy Policy. You may also use the Shopify Privacy Portal to exercise rights relating to personal information processed by Shopify.

Third-Party Websites and Services

The Services may contain links to websites, social-media platforms or services operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for the privacy, security or accuracy of third-party websites or services.

Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information we process. However, no security measure or transmission method is completely secure. Please do not send sensitive or confidential information through unsecured communication channels.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain accounts, provide support, meet tax and accounting obligations, prevent fraud, resolve disputes and enforce agreements. Retention periods vary based on the type of information, our relationship with you and applicable legal requirements. When information is no longer required, we delete, anonymize or securely dispose of it as appropriate.

Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information; to withdraw consent where processing is based on consent; or to object to or opt out of certain uses or disclosures. These rights are not absolute and may be subject to legal exceptions.

You may unsubscribe from promotional email at any time using the unsubscribe link in the email. We may still send non-promotional communications about your orders, account or our ongoing business relationship with you.

To make a privacy request, contact our Privacy Officer using the details below. We may need to verify your identity before completing a request. You may authorize another person to act for you where permitted by law, but we may require proof of that authority. We will not discriminate against you for exercising a privacy right.

Children's Information

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian who believes a child has provided personal information may contact us to request its deletion. We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

International Processing

Your personal information may be processed or stored outside your province, state or country, including in the United States, where our data-hosting location is currently configured. Information processed in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to its courts, law-enforcement agencies or regulatory authorities.

Where required, appropriate contractual or other lawful safeguards are used for international transfers.

Complaints

Please contact our Privacy Officer first if you have a concern about our privacy practices. We will review and respond to privacy complaints in accordance with applicable law. Depending on where you live, you may also have the right to contact the privacy or data-protection regulator responsible for your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements or other operational reasons. We will post the revised policy on this website, update the "Last updated" date and provide additional notice where required by law.

Contact and Privacy Officer

The person with overall responsibility for ten pm skin's privacy practices may be contacted using the title Privacy Officer.

Privacy Officer, ten pm skin
Email: support@tenpmskin.com

Please include "Privacy Request" in the subject line of your email and describe the request clearly enough for us to respond.