Refund policy

Last updated: August 24, 2026

30-Day Money-Back Guarantee

We want you to feel comfortable trying ten pm skin. If you are not satisfied with a product for any reason, contact us within 30 calendar days after delivery to request a refund.

To request a refund, email support@tenpmskin.com with your order number and the product or products for which you are requesting a refund.

Approved refunds include the price paid for the qualifying product and any applicable sales tax. Any shipping or delivery charges paid with the original order are non-refundable. Duties, currency-conversion charges, and other third-party fees are also non-refundable except where required by law.

Eligibility

To qualify for the 30-day money-back guarantee, the product must have been purchased directly from tenpmskin.com and the refund request must be submitted within 30 calendar days after the order was delivered.

We may deny a claim that we reasonably believe is fraudulent, abusive, duplicative, or otherwise not made in good faith, except where prohibited by applicable law.

Order Changes and Cancellations

We begin processing orders quickly. If you need to request a change or cancellation, email support@tenpmskin.com immediately with your order number. We will try to help, but we cannot guarantee that an order can be changed or cancelled after it is placed. If we cannot cancel an order before fulfillment, you may request a refund under the 30-day money-back guarantee after the order is delivered.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item was damaged in transit, is defective, is different from what you ordered, or is missing from the shipment, contact us as soon as possible at support@tenpmskin.com.

Include your order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and damage where applicable. We may offer a replacement or a refund to the original payment method, depending on the circumstances and product availability.

Delayed, Lost, or Undelivered Orders

Delivery dates are estimates unless we expressly state otherwise. If we cannot ship your order within the promised timeframe, we will provide notice and any cancellation or refund option required by applicable law.

If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbours, and any notice from the carrier, then contact the carrier and email us. We will assist with a reasonable investigation. If an order is confirmed lost or was not delivered as agreed, we will provide an appropriate replacement or refund.

Refund Processing

Approved refunds are issued to the original payment method. We will notify you when the refund has been processed. Your bank or payment provider may require additional time to post the credit to your account.

Your Legal Rights

Nothing in this policy limits a right or remedy that cannot be waived under applicable consumer-protection law.

Contact

For questions about an order or this policy, email support@tenpmskin.com. Please include your order number so we can assist you efficiently.