Shipping policy

Last updated: August 18, 2026

Where We Ship

ten pm skin currently ships to eligible addresses in the United States and Canada. Available destinations may change. If a shipping option is available for your address at checkout, we can generally ship the order to that address.

We do not currently offer local delivery or in-store pickup. We do not ship to destinations outside the United States and Canada unless an available shipping option is expressly displayed at checkout.

Shipping Rates

Our current standard shipping rate is $6.99. Eligible orders with a qualifying subtotal of $50 or more receive free standard shipping when the free-shipping option is displayed at checkout.

Shipping eligibility, thresholds, rates, currency conversions, discounts, and available services are calculated at checkout. The shipping option and amount shown and accepted at checkout control if they differ from this policy.

Delivery Estimates

Standard shipping is currently estimated at 6–12 business days. Business days generally exclude weekends and public holidays. Processing, fulfillment, carrier handoff, customs review, severe weather, peak-volume periods, labour disruptions, and events outside our reasonable control may affect delivery timing.

Delivery dates are estimates unless we expressly guarantee a date in writing. If we cannot ship your order within the timeframe stated when you placed it, we will notify you and provide any option to accept a revised date, cancel, or receive a refund that is required by applicable law.

Order Processing and Tracking

Orders are reviewed and processed before shipment. You will receive a shipping confirmation email when tracking information becomes available. Tracking may take additional time to show movement after the carrier receives the package.

An order may arrive in more than one package. If we split a shipment, available tracking information may be provided separately.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout. Review unit or apartment numbers, postal or ZIP codes, and contact information carefully before placing your order.

If you notice an address error, email support@tenpmskin.com immediately with your order number and the corrected address. We will try to help, but we cannot guarantee a change after processing begins. We are not responsible for delays, failed delivery, or additional carrier charges caused by an incorrect or incomplete address provided by the customer, except where applicable law requires otherwise.

If a package is returned to us because of an incorrect address, refusal, failed delivery, or failure to collect it, contact us for available options. Any reshipment charges are the customer's responsibility unless the return resulted from our error or applicable law requires otherwise.

Customs, Duties, and Taxes

Cross-border orders may be subject to customs review, import duties, taxes, brokerage fees, or other government and carrier charges. Unless checkout expressly states that these amounts are included, the recipient is responsible for them. Customs processing may delay delivery, and we do not control customs decisions or processing times.

Delayed, Lost, or Delivered Packages

If tracking has not updated for an extended period or the estimated delivery window has passed, contact the carrier and email us at support@tenpmskin.com with your order number and tracking information. We will assist with a reasonable carrier investigation.

If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbours, building staff, and any carrier notice before contacting the carrier and us. A delivered scan does not automatically qualify an order for a refund.

If an order is confirmed lost or was not delivered as agreed, we will provide the remedy required by applicable law, which may include replacement or a refund to the original payment method.

Damaged, Incorrect, or Missing Items

Inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible and within 7 calendar days of delivery. Include your order number and clear photographs where applicable. Qualifying issues are handled under our Return and Refund Policy.

Final Sale

All products are final sale. Shipping delays do not create a general right to return or exchange a delivered product, except where a cancellation, refund, or other remedy is required by applicable law. Review our Return and Refund Policy for complete details.

Contact

For shipping questions, email support@tenpmskin.com and include your order number.